Creating A Restocking Fee Using A Discount

Task/Problem Overview

This document will cover how to create a Restocking Fee, using a discounted item number. The purpose of using a discounted item number is that it will automatically deduct the restocking fee from the total refund back to the customer.

Creating the Restocking Fee Item

• Go to Inventory > Inventory Manager > Item Manager and select New

• In the Inventory Creation Wizard, select your Inventory Type as Discount and hit Next

  

• In the next tab, you will create your Restocking Fee item number w/description and hit Next.

  

• On the Characteristics tab, you will want to uncheck “Taxable” and choose the Revenue Ledger Account > Penalty Income.

  

• Once you’ve completed those steps select, Finish.

Now that item has been created, double-click on the item number to go into the Item Manager for additional settings.

• Once in the item manager go to the ‘Selling’ tab

  

• Check the ‘Enabled’ box to open the Discount Percentage field.

  

• In our example, we are going to charge a 20% Restocking Fee, so I will enter 20.00 into the Discount Percentage field.

• Next, you will choose what fields you want to apply the ‘Restocking Fee’/Discount to. For our example, we want to apply this fee/discount to the Merchandise.

  

• Once completed, select ‘Save’. Now you are ready to use this item within an RMA.

Apply a Restocking Fee

• Create a new RMA and enter the Inventory items that are going to be returned.

• Add a line for the Restocking Fee (product type, Misc Charge).

  • Notice the discount (set when you created the restocking fee item) was removed from the refund total.

  • You will also notice on the line detail on the Restocking Fee, the net is displaying the amount of the fee.

• Convert when ready.